How to Track Your Online Order

1. Find the order confirmation email

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Sender will be RT Parks, Inc DBA LoneStar Team Gear

2. Select View Order Status to track items

Right here

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3. THIS WILL SHOW THE FULFILLMENT STATUS

Fulfillment Statuses:
1. New - order has not yet been processed
2. Backordered - the item is out of stock at our warehouse and on backorder. we will email you the estimated time of arrival (ETA)
3. At Printer - the item is in stock but needs to be printed or embroidered. on average, embroidery takes about 1 week and screen printing takes about 2-3 weeks
4. Partial - multiple items have been ordered and only some have been filled. we will email you the ETA of the item that is out of stock
5. Complete - this item has been filled and is either ready for pick up or will be shipped to you soon

 

If you still have questions regarding the status of your order, email us with your order #. Thank you!